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Are you planning, designing or developing an IVR system? Here are some "how
to" tips and suggestions. Most of the ideas presented here are not novel or
original with Bursch Software. However, you will find common sense, practical
suggestions, based on years of IVR experience.
The information presented here is intended to supplement qualified consulting services. Bursch Software cannot be held liable
for any damages resulting from the use or misuse of the information presented free of
charge on these pages.
Determining What To Automate
Caller ID's & PIN's
Building An IVR Business Case
User Friendliness
System Utilization Measures
CTI?
Switch/VRU Configuration
Determining The Number Of Ports Needed
"Screen Scraping" Vs Data Streams
Menu Levels And Choices
Caller Input
To # Or Not To #
Phone Numbers
Handling Errors
Say Thank You
Global Keys
Recording
The Voice Talent
Recording Quality
Numbersets
Recording Instructions
Common Functions
Database Load Program
Caller Referral
Auto Attendant
Names Directory
Listing Items
Fax Back
Information Library
Flow Control
Naming Conventions
Handling Multiple Languages
Handling Caller Input
Debugging
Download Quick Reference Cards
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